Built for motels, B&Bs & small hotels (5–80 rooms)

Your front desk
never sleeps.
Your PMS never lags.

MatePickup Hotel pairs Mate — a 24/7 AI receptionist that answers every call — with a complete property management system. Bookings, OTAs, housekeeping, pricing, payments. One subscription. One workspace.

Start 14-day free trial →See how it works
  • ✓ No credit card
  • ✓ Setup in 30 minutes
  • ✓ Keep your phone number
hotel.matepickup.com / room-board
Room board · Nov 12–18
Tue 12Wed 13Thu 14Fri 15Sat 16Sun 17Mon 18
101 · King
Carter · 2N
Patel · 2N
102 · King
Reyes · 2N
Chen · 3N
103 · Queen
Walker
HOLD · OTA
104 · Queen
Kim
Brooks
Singh
201 · Suite
Morales · 5N
202 · King
Taylor
Davis · 3N
HOW IT WORKS

Live in 30 minutes, not 30 days.

01

Forward your phone

One setting in your carrier's portal. Keep your existing number. Mate picks up from call one.

02

Import rooms & rates

CSV upload, or pull from Cloudbeds, Little Hotelier, Hostfully. We map units, rate plans and house policies in minutes.

03

Connect OTA channels

Two-way sync with Booking, Expedia and Airbnb. Inventory updates the moment Mate confirms a booking.

04

Train Mate on your house

Upload your check-in policy, pet rules, breakfast hours. Pick a voice. Test in our sandbox. Go live.

THE PMS

A property management system
that actually fits a 12-room motel.

No 200-feature monsters. No per-user seats that punish small teams. Just the screens you use every day — fast.

📅

Drag-and-drop room board

The single screen your front desk lives on. Drag a booking to a new room. Split a stay. Block for maintenance. Color-coded by channel, status and pay state.

🌐

Channel manager

Two-way sync to the OTAs that matter. Inventory, rates, availability — automatic. No more double-bookings at 2 a.m.

📈

Smart pricing

Demand-based rate suggestions. Toggle auto-apply or approve each one.

🧹

Housekeeping board

Every room status — clean, dirty, inspected, out of order — visible to the right person. Updates from any phone.

💳

Payments & folios

Charge cards on file. Split folios. Send a portal link by SMS. Stripe + Square supported out of the box.

📊

Reports & night audit

One-button night audit. Daily revenue, ADR, RevPAR, channel mix, tax — exported to QuickBooks. No more spreadsheets at midnight.

── SEE IT ANSWER

Hear Mate
take a real call.

Bookings, in-stay requests, after-hours emergencies. Every call ends with the right action in the PMS — no human in the middle.

M

Mate · Sunset Motel · Front desk

Mark Holloway · +1 415 ····

Live call01:42
Try a scenario
Live transcript
Languages EN / ES / 中文Latency <800ms
Auto-generated ticket

#MP-7821 · Garden Queen × 2 nights · Late arrival 23:00

BOOKED
What the system did

Synced to PMS · Inventory updated

SYNCED
01
Sounds human

Interruptible, idiom-aware. Switches between English, Spanish and Mandarin mid-sentence if the caller does.

02
Wired into your tools

Reads live availability, writes bookings and tickets back. Hangup-to-handled is real time.

03
Tickets the right team

Maintenance, kitchen, housekeeping, manager — Mate routes to whoever should care.

04
Recordings + summaries

Every call gets transcript, summary and outcome. Skim the dashboard, never re-listen unless you want to.

── MATE · YOUR AI FRONT DESK

Picks up like a person.
Writes to the PMS.

Mate is the difference. She doesn't just answer calls — she takes the booking, sends the confirmation, blocks the room and updates the OTAs. While you sleep.

  • ✓Speaks 12 languages including Mandarin, Cantonese and Spanish
  • ✓Late-night emergencies routed to you / your manager
  • ✓Every call recorded + transcribed, searchable in one click
  • ✓Hand-off to human when the request needs a human
M
Mate · Sunset Motel
In call · 1m 14s
LIVE
Hi, do you have a king for tomorrow night?
Yes — Room 204 is open. $142 with breakfast. Want me to hold it?
Late check-in, around midnight. Is that OK?
Of course. I'll note late arrival. Could I get the name on the booking?
Daniel Reyes.
PRICING

Pay for the rooms
you actually have.

I havebookable rooms
FAQ

Hotel owners ask.
We answer.

Can Mate handle late-night emergency calls?
+
Yes. You configure escalation rules — what gets routed to your mobile, what gets logged for morning, what gets a callback. Mate never just hangs up.
Will Mate sound robotic?
+
No. We use the best voice models on the market and tune for hospitality. Listen to our demo — most callers don't realise they're talking to AI until told.
Which PMS does this replace?
+
Anything you're running today — Cloudbeds, Little Hotelier, RoomKeyPMS, RMS. We import your rooms, rates and live bookings on day one.
How much do AI minutes really cost?
+
Average 3-room booking call is ~2 minutes. The Growth tier covers 1,000+ calls a month before overage. Most operators never hit it.
Do you support OTAs other than Booking + Expedia?
+
Yes — through Channex we connect to 100+ channels including Airbnb, Hotels.com, Agoda, Trip.com, Hostelworld and many more.

Your front desk, finally 24/7.

14-day free trial · No credit card · Setup in 30 minutes

Start free trial →Book a 15-min demo