Can Mate handle late-night emergency calls?
+Yes. You configure escalation rules — what gets routed to your mobile, what gets logged for morning, what gets a callback. Mate never just hangs up.
Will Mate sound robotic?
+We use the best voice models on the market and tune for hospitality. Most callers don't realise they're talking to AI until told.
Which PMS does this replace?
+Anything you're running today — Cloudbeds, Little Hotelier, RoomKeyPMS, RMS. We import your rooms, rates and live bookings on day one.
How much do AI minutes really cost?
+Average 3-room booking call is ~2 minutes. The Growth tier covers 1,000+ calls a month before overage. Most operators never hit it.
Do you support OTAs other than Booking + Expedia?
+Yes — through Channex we connect to 100+ channels including Airbnb, Hotels.com, Agoda, Trip.com, Hostelworld and more.
Does Mate work after hours / weekends?
+Always. Mate is on call 24/7. You define different escalation rules for after-hours (e.g. only true emergencies route to your mobile).
Can I keep my existing phone number?
+Yes. Just forward your line to MatePickup with one setting change in your carrier portal. You can revert in two clicks.
How does payment work for guests?
+Stripe + Square supported out of the box. Charge cards on file, send a portal link by SMS, or take payment in person via the front-desk app.
No lock-in. Cancel anytime in two clicks. We export all your data including bookings, customers and call recordings.