For restaurants, takeaway & cafés

The phone keeps ringing.
Mate keeps the kitchen
moving.

MatePickup Dine takes pickup orders, books tables, manages the walk-in queue and texts customers when food is ready — by phone, QR or weblink. Tickets land straight in the kitchen.

Start 14-day free trial →Hear Mate take an order
  • ✓ Stripe payouts daily
  • ✓ No POS replacement needed
  • ✓ QR menus in 5 minutes
dine.matepickup.com / kitchen
Pending · 2
B7K32m
1× Margherita, 1× Garlic bread
X9P24m
2× Chicken parm, 1× Garden salad
Preparing · 3
M4N76m
1× Spaghetti carbonara
L8R512m
Table 4 · 4× mains
P3K98m
1× Caesar, 1× Wine
Ready · 1
V2T4Now
Pickup · 14:35
HOW IT WORKS

Open the door at 11. Live by lunch.

01

Forward your phone

Mate picks up every call — pickup orders, reservations, hours, allergens, you name it.

02

Upload a menu (or just a photo)

Snap a photo of your printed menu and our vision AI extracts categories, items and prices in 30 seconds.

03

Print QR stickers

One per table. Diners scan, order, and pay through Stripe. Order goes straight to the kitchen.

04

Watch the line move

Walk-in queue, kitchen display, table maps, payouts. Real-time. From any phone.

FRONT OF HOUSE

Every customer touchpoint,
one system.

Phone, QR, web link, walk-in. Whether they call or scan, the order or reservation lands in the same place.

🎙

AI phone orders

Pickup, delivery, group orders. Mate matches items by name, handles options, suggests upsells.

📱

QR table ordering

Per-table QR stickers (3 design styles, edit per-sticker label). Locks to dine-in mode automatically.

🍳

Kitchen display (KDS)

3-column kanban: Pending → Preparing → Ready. Live updates via SSE, no refresh.

⏳

Walk-in queue

Add walk-ins, SMS them when ready, mark seated. Color-coded wait time.

📅

Reservations

Multi-segment hours, auto-generated slots, table-turnover aware. Holiday closures honoured.

💳

Stripe Connect payouts

Diners pay through Stripe direct to your account. We never touch the money.

── SEE IT ANSWER

Hear Mate
take an order.

Orders, modifiers, allergens, upsells, reservations. Every call ends with a ticket in the kitchen — no human in the middle.

M

Mate · Tony's Pizza · Phone

Sarah Kim · +1 628 ····

Live call01:18
Try a scenario
Live transcript
Languages EN / ES / 中文Latency <800ms
Auto-generated ticket

#214 · Lg pepperoni · Caesar · Garlic knots · Coke · $37.50

PICKUP 7:42PM
What the system did

Sent to kitchen ticket printer · POS updated

SYNCED
01
Sounds human

Interruptible, idiom-aware. Switches between English, Spanish and Mandarin mid-sentence if the caller does.

02
Wired into your tools

Reads live availability, writes bookings and tickets back. Hangup-to-handled is real time.

03
Tickets the right team

Maintenance, kitchen, housekeeping, manager — Mate routes to whoever should care.

04
Recordings + summaries

Every call gets transcript, summary and outcome. Skim the dashboard, never re-listen unless you want to.

── MATE · ON THE PHONE

Takes orders like your best server.
Even on Saturday at 7pm.

Mate matches menu items by name (handles "marg" → "margherita"), confirms options, suggests upsells, sends the SMS. Tickets fly to the KDS the moment she hangs up.

  • ✓Speaks 12 languages including Mandarin, Cantonese
  • ✓Allergen + dietary aware
  • ✓Transfer to human on request
  • ✓Every call recorded + transcribed
M
Mate · Tony's Pizza
Order taken · 1m 32s
LIVE
Hi, can I get a large pepperoni for pickup?
Absolutely. One large pepperoni, $24. Anything else — garlic bread, dessert?
I'll take garlic bread too.
Done. $30 total. Pickup in about 25 minutes. Can I have your name and number?
Daniel, four-three-eight nine-two-one one-two-three-four.
PRICING

Pay for the calls
you actually take.

I expectAI minutes / month
FAQ

Restaurant owners ask.
We answer.

Can Mate handle complex orders with options?
+
Yes. Mate handles modifiers (small/medium/large, dressings, sides), allergens, and special requests. If something's ambiguous she asks for clarification.
Do you replace my POS?
+
No — we sit alongside it. Diners pay through Stripe Connect direct to you, and we expose orders + payments via API for any POS that wants to ingest them.
How do refunds work?
+
Restaurants almost never refund — when you do (rare quality issue), use the Stripe Express dashboard (one-click). We don't build a refund UI you'd use twice a year.
What about online food delivery (UberEats etc)?
+
Out of scope for now — those are well-served. We focus on direct phone + QR + web orders where you keep 100% of the revenue.
Can I import my existing menu from a photo?
+
Yes. Take a photo of any printed menu (or a DoorDash screenshot). Our vision AI extracts categories, items, prices, even allergens, and you confirm before publishing.

Stop missing orders.
Mate picks up.

14-day free trial · No credit card · Live by lunch

Start free trial →Book a 15-min demo